Week 2 EOC: Case Study Management in Action

This EOC is discussing  the situation of a room attendant with a perfect attendance record and good work ethic issue of requesting a day off and got denied. Donna requested the day off for her only daughter’s graduation and was not allowed the opportunity due to the fact that the hotel was expected to have a high occupancy over the weekend. Since Donna was denied the request after nine years of perfect attendance she decided to call in “sick” to show the love and support to her only child. If I was set in the same situation as of the single mother of one, who was completing her education, I would have called in as well. However as for the hotel's general manager, I wouldn't have supported my housekeeping supervisor because it was not Donna's fault that he co-workers quit for that week and Donna did follow the rules of submitting a request 14 days before the actual date. 

“Fairness in the workplace, quality health care, and policies that help women and men meet the dual demands of work and family.” (Hayes, David K. Human Resources Management in the Hospitality Industry, 1st Edition. Pg. 47. Wiley, 02/2008. VitalSource Bookshelf Online. 

I feel as management there should have been for communication between the two sides, that way employees would not feel the pressure of last minute “sick” calls. Tara should have reported the situation to the general manager who is more than likely trained as on-site legal counsel to help make the legally appropriate decisions in a wide range of work situations.

 “These range from selecting and disciplining employees to preventing harassment in all of its forms, to employee compensation, employee appraisal, termination, and a myriad of other HR concerns” (Hayes, David K. Human Resources Management in the Hospitality Industry, 1st Edition. Pg. 27. Wiley, 02/2008. VitalSource Bookshelf Online.

 I don’t think the termination of Donna over this first act of insubordination over a nine year was the correct outcome.  It is very important that general managers prevent problems from happening before the company has to cure them legally resulting in action that can become public.

 “Therefore, a basic understanding of how employment law is enacted,  as well as how current law affects HR management, is absolutely essential” (Hayes, David K. Human Resources Management in the Hospitality Industry, 1st Edition. Pg. 29. Wiley, 02/2008. VitalSource Bookshelf Online.