This EOC is discussing our view on Fairness in the Workplace. In the past, some managers felt their employees were not sophisticated enough or had the financial resources. To really challenge policies those employees felt were discriminatory or unfair. However thanks to some great new laws things have changed and become more modernized.
“That is why employee recruitment and selection efforts are so critical to the long-term success of every hospitality business and to all of the hospitality managers who direct their operation’s recruitment and selection process” (Hayes, David K. Human Resources Management in the Hospitality Industry, 1st Edition. Pg. 100. Wiley, 02/2008. VitalSource Bookshelf Online).
I believe it had to be in the position to reprimand an employee of my mother’s restaurant back home. She owns and runs an upscale stake house, and one of her employees had a very inappropriate tattoo of a naked one on his forearm that my mother was not aware of. She ask me to go in as a secret shopper type of costumer and I noticed many things she was not aware of.
“Employee recruiting and selection are the first two essential steps taken by businesses to identify and choose the right employees, with the right qualifications, to serve their customers” (Hayes, David K. Human Resources Management in the Hospitality Industry, 1st Edition. Pg. 100. Wiley, 02/2008. VitalSource Bookshelf Online).
In a situation like this and in case study the hygiene or visual display of an employee, especially a server who’s arm is stretched out to lay the dinner out. When you see a naked woman it can persuade your whole judgement on the entire experience.
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